Pk10 Privacy Policy — Your Data, Our Responsibility
Last updated: January 2026
Welcome to pk10. We believe the protection of your personal data is a fundamental right. This Privacy Policy clearly explains what information pk10 collects, why it collects it, and how it is kept secure. It has been written in plain language for the convenience of users in Bangladesh. By using pk10, you are considered to have agreed to the terms of this policy.
Your data is safe
SSL-encrypted and stored on secure servers
What data we collect
When you create an account with pk10, your name, email address, mobile number, and date of birth are collected. This information is used to verify your identity and manage your account. National ID or other government-issued documents may also be required for age verification.
Device & browser information
When you use pk10, your device type, operating system, browser name and version, IP address, and internet connection type are automatically recorded. This information helps with platform security monitoring and technical troubleshooting.
Payment & BDT transaction data
When you make BDT deposits or withdrawals, your transaction details, payment method (bKash, Nagad, Rocket, etc.), and transaction ID are recorded. Your full card or mobile number is never stored — only the portion needed for verification is retained.
Usage data
We log the games you play, how long you spend on the site, which pages you visit, and which betting categories you engage with. This usage data helps us improve our services and make your experience more relevant.
Cookies & Tracking
Pk10 uses cookies to keep your login session active, remember your language preference, and verify security. Your consent is requested before any non-essential cookies are used. You can manage cookie settings through your browser at any time.
Purpose of Data Use
Your data is used only for specific, legitimate purposes
Account Management
Your information is used to create your account, verify your identity, recover your password, and manage login activity. If any suspicious login is detected, you will be alerted immediately.
Payment processing
Your payment information is required to process BDT deposits and withdrawals, prevent fraud, and maintain transaction records. Every transaction is carried out through secure, encrypted channels.
Customer Service
To provide proper assistance when you need help, our support team can access your account information and transaction history. Support agents may only access this data for the purpose of resolving your issue.
Service improvement
Pk10 continuously improves its services by analyzing which games or betting categories are most popular and where users encounter issues. All such analysis is done on an aggregated and anonymized basis.
Promotional communications
If you have given your consent, you may receive SMS or email updates about bonus offers, new games, or special promotions. You can opt out at any time from your profile settings.
Responsible Gaming
Pk10 monitors your gaming activity and may alert you to unusual behavior or send responsible gaming guidance if anything irregular is detected. This is done entirely for your protection.
Data Retention & Security Measures
Pk10 stores all your information on secure, encrypted servers. Every data transmission is protected using SSL/TLS technology, ensuring no third party can intercept data between your browser and our servers. Our server infrastructure is under 24-hour security monitoring.
Financial transaction data is stored separately in a specially secured database, accessible only to authorized personnel on a strictly limited basis. Even after your account is closed, certain data may be retained for a specified period to meet legal and regulatory requirements, then securely deleted.
- All passwords are stored in hashed and salted format
- Regular security audits are conducted
- Automated alerts for suspicious activity
- Staff access is restricted on a need-to-know basis
- Data backups are encrypted and stored in separate locations
Data Retention Period
For the duration of account activity and up to 5 years after closure
Up to 7 years as required by law
Up to 12 months, after which data is anonymized
Up to 2 years after issue resolution
Sharing data with third parties
Pk10 never sells your personal data or shares it with third parties for advertising purposes. However, limited information may be shared with trusted partners to keep our services running smoothly. In every case, only the minimum necessary data is shared.
For payment processing, transaction verification data may be shared with mobile banking platforms such as bKash, Nagad, or Rocket. These partners are bound by their own privacy policies, and we maintain data protection agreements with each of them.
When your information may be shared
- Under court order or legal obligation
- At the request of regulatory authorities in fraud investigations
- With payment processing partners (limited)
- Technical service providers (e.g. hosting) — under contractual confidentiality obligations
What we never do
Your data is never sold to advertisers or data brokers
Your data is never used for ad-based profiling or targeted marketing
No promotional messages are sent without your consent
Your data is never used for purposes unrelated to our services
User Data Rights
You have full control over your data at pk10
Right to Access Your Data
You may request a copy of all personal data pk10 holds about you at any time. We will provide a complete data report within 30 days of receiving your request, including your account details, transaction history, and usage summary.
Right to Correct Your Data
If any information in your account appears incorrect or incomplete, you can submit a correction request. Basic details can be updated directly from your profile page, and for more complex cases our support team is ready to assist. Corrections are completed as quickly as possible after verification.
Right to erasure
You can request the deletion of your account and associated personal data. However, certain information may need to be retained for a specified period due to legal obligations or ongoing disputes. You will be notified once the deletion process is complete.
Right to Object to Processing
You have the right to object to your data being used for specific purposes. You can opt out of marketing or profiling at any time, and once you do, we will stop that particular processing activity.
Right to data portability
You can request your data in a structured, machine-readable format (such as CSV or JSON). This gives you complete control over your data. Requests may take up to 30 days to process.
Right to restrict processing
In certain circumstances, you may request that the processing of your data be temporarily restricted — for example, while the accuracy of your data is being verified or before a dispute is resolved. Requests can be sent to our privacy support address.
Privacy Policy Update Process
Pk10 may update this Privacy Policy from time to time, particularly when there are significant changes to our services or regulatory requirements. We will notify you in advance of any material changes via your registered email or SMS. The effective date of the current policy will always be displayed at the top of this page.
Continued use of pk10 after a policy update will be considered acceptance of the revised policy. However, for major changes, your explicit consent may be requested at login. Previous versions of the policy are kept in our archive.
- At least 14 days' notice is given before any significant changes
- Minor updates are published with a revised date at the top of the page
- A summary of changes is provided for each version
- Option to close your account if you do not agree to updated policies
Support & Contact
If you have any questions about this Privacy Policy or wish to make a data-related request, please contact pk10's privacy support team. We are always ready to assist users in Bangladesh in Bangla.
Privacy@pk10.im
Within 72 hours
Bangladesh
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